CASE STUDY

Solution Implemented 

UCBOS implement an AI-driven contract analysis and automation solution integrated with Oracle and Salesforce ecosystem. Our experts utilized Intelligent Document Recognition (IDR) and Natural Language Processing (NLP) to automatically extract key information from existing contracts, including: 

• Contract type and parties involved 

• Start and end dates 

• Renewal terms and auto-renewal options 

• Service Level Agreements (SLAs) and performance metrics 

• Payment terms and financial obligations 

• Key clauses and legal obligations 

This data was then used to create a centralized, searchable contract repository accessible to authorized users within Oracle and Salesforce. The solution also automated critical contract management processes, including: 

• Automated Expiration Alerts: The system automatically sends notifications to relevant stakeholders (hospital staff and partner labs) well in advance of contract expiration dates, providing ample time for review and renewal. 

• Automated Renewal Workflows: If auto-renewal is enabled, the system automatically renews the contract based on pre-defined terms. If manual review is required, the system routes the contract to the appropriate personnel for approval. 

• Contract Performance Analysis: The system tracks key performance metrics, such as SLA compliance, and generates reports to identify areas for improvement. The system automatically monitors the number of tests performed, equipment expenditures, and payment amounts, providing a clear picture of the relationship’s profitability. 

• Best Option Analysis: The system analyzes current contracts and market data to identify potentially more favorable terms or alternative partnerships, helping the hospital optimize its agreements. 

Business Outcome 

By leveraging AI-driven Contract Analysis and Automation, UCBOS transformed the contract management process from a manual, error-prone system to a fully automated, data-driven operation. The results were significant: improved efficiency, reduced costs, enhanced compliance, and better business outcomes.  

• 100% Automation: The manual data entry and spreadsheet tracking were completely eliminated, freeing up staff to focus on more strategic tasks. 

• 90% SLA Improvement: The automated tracking of key performance metrics and timely alerts enabled the hospital to proactively manage its contracts and ensure compliance with SLAs, resulting in a 90% improvement. 

• Improved Visibility: The centralized contract repository provided a single source of truth for all contract information, enabling better decision-making and risk management. 

• Enhanced Negotiation Power: Access to accurate and up-to-date contract data empowered the hospital to negotiate more favorable terms with vendors and partners, resulting in significant cost savings.